Return Policy

If, within 45-days after delivery of your purchase from polkaudio.com, you are not completely satisfied, please call 1.800.377.POLK (7655) Option 4 to inform us that you want to return your product. We will give you return despatch information. You must return the product to us in its original packaging and include all accessories. Once we receive the product in our warehouse, we will give you a complete refund.

Note: all returns must include your assigned Return Authorisation number

If you return a product purchased using a promotional discount, your refund will equal the amount you paid for the product.

If you return a product purchased using a bundle promotional discount you must return all items in the bundle to receive a full refund, and your refund will equal the amount you paid for the product bundle.  If the complete bundle is not returned, your refund will equal the amount you paid for the product bundle less the MSRP of the item(s) not returned. 

Cancellation Policy

Our system is designed to fulfil orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the despatch process and is "in progress."

Despatch Policies

All purchases from polkaudio.com require a signature for delivery. All products sold through polkaudio.com receive free ground despatch. Expedited despatch is available at additional costs. Orders over 150lbs are not eligible for expedited despatch.

All purchases are subject to 2-3 day processing.

Ground Despatch: 3-7 working days

Expedited Despatch: 2-5 working days

Overnight Despatch: 1-2 working days

**Cut-off for next day despatch ends at 1pm ET Monday-Friday

Holiday Despatch Timetable:

Last day for free despatch (Ground) - December 14

Last day for 3 day despatch - December 18

Last day for overnight despatch - December 20

Direct sales from Polk Audio are exclusive to U.S. customers (not including Puerto Rico). We cannot ship to addresses outside the U.S, nor do we ship to PO Boxes, APO, or FPO addresses. For information regarding Polk Audio products in your area, please contact the Polk Audio distributor in your country.

Polk Audio reserves the right to cancel an order at any time.